RideTheROC
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RideTheROC

Rochester Community Ride Board

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Support

Support and issue reporting

Use support for suspicious posts, unsafe behavior, account access, boost billing, bugs, appeals, and feedback. Support cannot coordinate rides, guarantee rides, resolve private ride-payment disputes, or respond to emergencies.

Emergency or immediate safety issue? Call 911.

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RideTheROC is a community message board. We do not dispatch rides, assign people, set fares, collect ride payments, verify insurance, or provide transportation. Users are responsible for their own arrangements, safety decisions, and legal compliance.

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Report suspicious post

Flag scammy, misleading, duplicate, unsafe, or policy-breaking community ride posts.

Report harassment or unsafe behavior

Report threats, pressure, inappropriate messages, unsafe coordination, or abusive user behavior.

Review a user profile

Send a profile, imported name, duplicate account, or review concern to support.

Account/login help

Get help with sign-in, email verification, account access, profile issues, or settings.

Boost billing issue

Ask about RideTheROC boost purchases, credits, receipts, checkout, or promoted-post billing.

Bug report

Report broken pages, bad map behavior, failed forms, missing messages, or unexpected errors.

Appeal account/post restriction

Request review if your account, post, message, or listing was restricted.

General feedback

Send product feedback, Rochester use-case ideas, content suggestions, or local SEO ideas.

New request

Open a helpdesk request

Requests go to the central MRB helpdesk for review.

Support limits

No live ride help

Support cannot coordinate a ride, message someone for you, or monitor active meetups.

No private dispute handling

Support cannot resolve user-to-user payment disputes or private agreements.

Emergency boundary

Call 911 for emergencies, urgent safety issues, or medical emergencies.

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RideTheROC

Community ride board for coordination between requesters and drivers.

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RideTheROC is a community ride request board. It is not a rideshare company, transportation provider, broker, insurer, payment processor, or dispute resolution service.

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